Windsor Sonoma Winery Policies

 

Satisfaction Guarantee

You must be completely delighted with our wines and other products. If not, please call us toll free at (800)204-9463. We will arrange for a pickup of the un-used portion and you will be supplied with a replacement, a credit or a refund. To ensure quality control and comply with legal requirements all bottles and contents must be saved for pickup.

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Returning or Exchanging an Item

If for any reason you are not entirely satisfied with your purchase, you may return it. To return or exchange an item, please complete the following steps:

1. Please contact your personal wine consultant as soon as possible by phone (800)204-9463 or email contactus@windsorsonoma.com and clearly explain your dissatisfaction with the product.
2. Due to State and Federal laws, if for some reason you cannot return the contents, then you will receive a credit, refund or gift certificate if it is a gift. Please do not discard contents of the bottle if you plan to return for an exchange. If it is a quality control issue please re-cork the unused portion for lab analysis purposes.
3. Once we receive your return item(s) we will credit your original payment for the full purchase price and your replacement will be reshipped.
4. If we need to replace a wine due to damage in transit, please allow 1-2 weeks following receipt of your customer service request for your replacement to arrive. Please help us deliver your order to the correct address by verifying delivery addresses carefully. Errors or changes in delivery instructions that incur additional charges will be passed on to you.

Note: The credit card used for the original purchase will be credited in the amount of the product sale. Please allow 1-2 billing cycles for the credit to appear on your bill.

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Privacy & Security

Our Address:
6795 Washington Street
Yountville, California 95499
USA

Customer Contact Center:
(800)204-9463

Email:
contactus@windsorsonoma.com

We recognize and respect our customers' privacy. We diligently protect the trust you have placed in us. That's why we've developed a Privacy Policy to assure you that the information collected about you is only what is needed for conducting business and offering products and services that might be of interest to you.

Because we appreciate the trust you've placed in us, we don't collect personally identifiable information from individuals unless they provide it to us voluntarily and knowingly. As a visitor to our site, we'll recognize your home server, but not your email address or any other personal or system information. We do, however, collect the email addresses of those who communicate with us via email.

Federal and California state law requires us to request identification from each consumer to prove that you are of age to legally purchase alcohol. To process your order, we will ask for your name, home or other physical address, including street name and name of a city or town, email address, telephone number, or any other identifier that permits the contacting of a specific individual by mail, telephone, or online. Therefore, we'll ask you for either your driver's license number, passport number, military ID, state ID, social security number, or other legally recognized forms of identification, as well as your date of birth and credit card number. We understand the sensitivity of giving out such personal information; we maintain our files carefully and we will never sell, share, or rent your personally identifiable information to third parties in violation of this policy.

At times, we partner with third parties to provide specific services, such as the mailing of our newsletters. When you sign up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. We have informed these parties that they are not allowed to use personally identifiable information except for the purpose of providing these services.

We occasionally make our list of customer names and street addresses available to carefully screened companies and organizations whose product and activities might be of interest to you. To be removed from the list of persons whose information is shared with third parties, please send an e-mail to contactus@windsorsonoma.com or call (800)204-9463. You may also write to us at the address listed above.

This website takes precautions to protect your information. When our registration/order form asks you to enter sensitive information (such as credit card number), that information is encrypted and is protected with the customary encryption software used in the ecommerce industry - SSL.

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Changes to Your Personal Data:

At any time you may review, update, correct, or change the personally identifiable information you have provided to us. You may also choose to no longer receive any communication from us, however you may continue to receive communications from those companies we shared your information with prior to your notification to us. You may use our website, through the My Account pages, to change your information. Alternatively, you can e-mail us at contactus@windsorsonoma.com, or call us at (800)204-9463.

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"Can Spam" Legislation & Email Opt-Out:

We comply with all provisions set forth under Federal law in accordance with sending offer driven emails. Those who wish to Opt-Out from receiving email offers will have action taken within 1-10 days of receipt of request to Opt-Out or Unsubscribe. Please keep in mind that if you have multiple email addresses or accounts that forward your membership address, you will need to Opt-Out each address in order to ensure complete removal from our database.

If you have any concerns with our Privacy Policy, please email us at contactus@windsorsonoma.com or call us at: (800)204-9463.

This policy was last updated February 3, 2008.

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Vintage Changes:

Due to vintage changes in inventory, if an item in your order is no longer available, we will substitute it with next available vintage.

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Shipping Policies

Windsor Sonoma Winery can ship non-wine items to all 50 United States, but wine shipping laws vary from state to state.

See our detailed shipping policy & delivery schedule

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Credit Card Charges

Windsor Sonoma Winery is part of the Vintage Wine Estates family, and all charges on your credit card statement will appear as our parent compay, Vintage Wine Estates.

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